Salesforce Service Cloud
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Salesforce Service Cloud

Salesforce Service Cloud

Start Package

Quick Start Stages

1. The First Call

We get to know all the stakeholders, requirements, and deadlines and schedule meetings to prepare the Statement of Work (SOW) — the duration is approximately 60 minutes.

2. The Discovery Call

We will clarify your goals and show you the list of possible solutions—the duration is approximately two meetings, 120 minutes each.

3. Your Salesforce Platform Development and Configuration Review

Together, we will review the functionality of your brand-new system, guide you through the user interface, and make any necessary adjustments. We will conduct these sessions weekly to ensure a smooth and optimized experience.

4. Preparation for Data Migration and the Migration Itself

We offer ready-to-use templates, guidelines and assist in building data mapping. Your task is to follow the provided directions. The duration may vary depending on the volume of data.

5. The Training

We train all stakeholders to use the system correctly — the duration is approximately 120-180 minutes.

6. User Acceptance Testing

We collaborate closely with your team to double-check and thoroughly test the system, ensuring it aligns with your requirements and operates smoothly. We guarantee that the system runs appropriately and meets your expectations.

7. Post Go-Live Support

We are committed to promptly resolving any issues that arise during the initial weeks after the release. Our dedicated support team is here to assist you, ensuring a smooth transition and helping you gain confidence in the software's reliability.

FAQs

What are the Most Popular Quick Start Packages?

We frequently configure Sales Cloud and Service Cloud within Salesforce Customer 360 Platform setup, as they are vital for various businesses. Salesforce Lightning helps you customize and enhance these components, delivering a flexible and more productive user interface.

Why Should We Choose Redtag for Quick Start Implementation? 

Redtag has a lot of experience helping companies start with Salesforce quickly. We leverage pre-built templates to simplify the process and make it affordable and straightforward. You work with the same team members throughout the project and may be confident we assign the right talents to tackle your problems.

What’s In The Package?

The Quick Start service assists you with a smooth Salesforce (varies with your Salesforce Cloud Technology) adoption and implementation, preserving all your existing data migrated over. You can rely on a dedicated consultant and a QA team to ensure your success. We conduct regular meetings to discuss progress, user testing and acceptance, and training to ensure all stakeholders use Salesforce effectively. Let’s go through our Salesforce Quick Start guide to make it clear.

Quick Start Advantages

Salesforce Quick Start service assists you in adopting and implementing Salesforce smoothly (varies based on your Salesforce Cloud Technology). It ensures the preservation of all your existing data during migration. We conduct regular meetings to discuss progress, user testing, acceptance, and training, guaranteeing effective utilization of Salesforce by stakeholders.

What’s Not Included?

The Quick Start implementations are primarily designed to provide a time-limited and service-limited out-of-the-box solution that caters to the specific requirements of each business and serves as a sufficient starting point for Salesforce. However, it's important to note that certain items may be excluded from the defined scope of work.

  • Custom integrations; 
  • Payment processing; 
  • Marketing automation;
  • Middleware configuration;
  • Tailored mobile solutions; 
  • Third-party storage services integration.

Pricing

Your final price varies with the selected Salesforce Quick Start Packages and your requirements. 

Let's talk about your project

Contact with our Salesforce experts team for consultation
Let's talk
Our offices

🇺🇸 Chicago, IL

325 N Wells St STE 100
Chicago, IL 60654
+1 (312) 885 95 87

🇺🇦 Lviv, UA

B. Khmelnytskoho str, 106
Lviv, 79024, Ukraine
+38 (063) 041 48 99

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Quick starts

Salesforce Service Cloud

QuickStart Implementations get you up and running fast so you can start seeing the rewards of your investment.
🕜 Total hour:
120
📅 Timeframe:
8 weeks

Salesforce Service Cloud

Benefits:

  1. Intuitive Gmail/Outlook integration
  2. Efficient Web-to-Case creation
  3. Email-to-Case functionality
  4. Automated case assignment rules
  5. Customizable user permissions

Industries:

  • Manufacturing
  • Retail
  • Professional Services
  • Consumer Goods
  • High Tech
  • Healthcare & Life Sciences

‍

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Discovery and Design

🕜Time: 20h
  • Discovery Interviews
  • Solution Design
  • Project Documentation

‍

Development and Configuration

🕜Time: 68h
  • Provide an intuitive user experience for your support team
  • Efficiently handle customer inquiries and prevent duplicates 
  • Enable seamless case creation from your website and email with Web-to-Case and Email-to-Case
  • Streamline email communication by integrating with Gmail/Outlook
  • Improve response times with Case Assignment Rules and Escalation
  • Tailor user access with custom Permission Sets 
  • Assess support performance with Reports and Dashboards
  • Stay organized with Activity Management

Adoption

🕜Time: 10h
  • Admin training (essentials) - 2 sessions
  • User training  (tailored to client's business process) 3 sessions
  • Guides

Data Import

🕜Time: 12h
  • Cases from single source per object

Post-Go-Live

🕜Time: 10h
  • Support

Salesforce Service Cloud Packages

Knowledge

  • Provide the ultimate support tool with a secure, shareable knowledge base for visitors, customers, partners, and service agents.

🕜 Time: 40h

Self-Service (Customer Community)

  • Explore our self-service site with prebuilt theme options
  • Post questions, search articles, and contact support

🕜 Time: 50h

‍

Omni-channel

  • Use Omni-Channel to assign work items quickly
  • Manage agent capacity for optimal workload distribution
  • Define agent roles for different assignments

🕜 Time: 30h

Service Cloud Voice

  • Improve phone support with Service Cloud Voice
  • Enjoy 360-degree view of callers
  • Boost productivity with AI
  • Integrate telephony with other channels

🕜 Time: 100h

Visual Assistance

  • Promote sustainability with Visual Remote Assistant 
  • Boost sales and efficiency
  • Reduce costs by delivering service from anywhere

🕜 Time: 25h

Einstein for Service

  • Save time with Einstein for Service AI features
  • Launch multi-channel bots and use AI for case classification and wrap-up 
  • Generate AI-driven responses and article drafts 
  • Provide consistent service with AI-generated replies and case summaries

🕜 Time: 40h

Service Cloud for Slack

  • Solve customer issues directly in Slack
  • Update records, collaborate, manage cases

🕜 Time: 30h

Messaging for In-App and Web (Optional)

‍

‍

Digital Engagement (Optional)

🕜 Time: 40h

Kateryna Loginova

Book a demo!

Contact with our Salesforce consultant,
Kateryna Loginova, for consultation.

Let’s talk