The hospital faced a slew of challenges. Doctors were locked in a secure data environment, alienating patients from their own information. The platform in use was clunky, making life harder for the staff. Complying with strict government data security rules was another obstacle to clear.

At the heart of it all was the need for a tool that did more than just patient interactions – one that extended its reach to suppliers, financials, and the pharmaceutical side of healthcare. This tool was envisioned to knit together clinical, financial, and social patient details into a single, streamlined system, addressing the digital age's demand for quick-fire access to patient information while juggling privacy concerns and regulatory hoops.

Tailoring several Salesforce platform apps and the Experience Cloud was our strategy, all customized to the specific dance of patient and management needs. To sidestep the minefield of medical data regulations, Redtag engineered a bespoke integration for watertight data transfer and storage within Salesforce.

Redtag’s team grappled with the issues by crafting components, automating processes, and introducing a dynamic template mechanism for recovery journeys. All of that was done observing a seamless fit with the hospital's systems. Additionally, Redtag implemented a custom DigID process with a third-party authority, ensuring ironclad secure access to personal data and enhancing user experience