Fjerby's initial tryst with Salesforce was akin to a hiker facing a steep cliff. Their first year was marred by struggles in managing on-site work requests, especially in remote areas with poor  network coverage. The primary hurdles included:

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• Time-consuming field system setups;
• Difficulty in accessing the system under unstable network conditions;
• Employees' concerns over control and workflow management.

Despite these early setbacks, Fjerby's determination to overcome operational difficulties with Salesforce laid the groundwork for an impressive tech upgrade, turning their rocky road into a path leading to summit success.

Recognizing the need for a strategic transformation, Fjerby enlisted Redtag. The goal was to give Salesforce a Fresh Look at Your Org (aka, thorough health check). After conducting a 30-hour analysis and solution design, Redtag revamped the Field Service setup to align with Fjerby's unique needs. Field Service helped allocate service crews to customer calls enhancing the company’s performance. A key part of this transformation was the development of a new mobile app. The app was designed for field staff, making it easy for them to use even in tough field conditions.

With this app, the staff could:

• Efficiently register incidents;
• Access vital safety information;
• Utilize pre-work checklists;
• Manage specialized construction equipment details.

The mobile app became a one-stop tool for the staff, making various tasks easier and more efficient. Redtag didn't stop there. They also upgraded the Chatter function, turning it into a better tool for team communication. Lastly, the technical team developed a scalable data model, ensuring that the Salesforce system could grow and adapt alongside Fjerby's evolving needs.