With an increasing number of inquiries, the studio needed a better way to engage potential clients without overwhelming its team. Responding to each inquiry manually took up valuable time, making it difficult to provide quick quotes, track leads effectively, and follow up efficiently.

The existing process was slowing down sales, and hiring additional staff wasn’t a practical solution. The team required a scalable, automated system to handle routine inquiries, qualify leads, and ensure no potential customer was left waiting.

To maintain exceptional client service without increasing headcount, The Vanity Portrait Studio partnered with Redtag to implement Agentforce SDR, an AI-driven Salesforce solution. This intelligent chatbot automates lead intake, speeds up response times, and streamlines sales workflows.

How It Works:

• Provides instant responses – Customers can now chat directly with Agentforce virtual agents on The Vanity Portrait Studio’s website to ask about services, pricing, and availability. AI agents help clients make decisions about the best photo locations, session styles, and preferred dates, while eliminating long wait times.‍
• Automates lead qualification – The chatbot gathers key details such as event type, preferred date, and budget, then automatically logs the lead into Salesforce for tracking.

• Handles email inquiries – Agentforce responds to all inbound email inquiries, ensuring all relevant details like contact information, event date, and service preferences are collected, and no leads slip through the cracks.
• Speeds up follow-ups – Integrated with Salesforce and Pardot, Agentforce keeps leads engaged while they wait for follow-up, helping the team close deals faster.
• Ensures seamless system integration – Using MuleSoft, Agentforce syncs data across platforms, reducing errors and making lead tracking seamless.

This AI-driven approach allows the sales team to focus on high-value conversations while ensuring customers receive quick, professional responses.