Radboudumc faced a significant challenge with decentralized research information stored in multiple places, making it difficult for researchers to access and react to updates swiftly. The manual work required for daily tasks ate up a considerable portion of the researchers’ day, leaving them feeling like they were treading water rather than making progress. Their goal was to streamline these processes, enabling researchers to focus on what truly matters—advancing medical science.

Additionally, there was a pressing need to enhance communication between departments, ensure security policies were watertight, and comply with legislation. The objective was to move some processes to Salesforce to simplify the research project lifecycle.

To tackle these challenges, the Redtag team, in collaboration with Growtivity, developed a custom app to automate and simplify the research processes at Radboudumc. This app generates automatic tasks based on the characteristics of each research project, significantly reducing the manual workload. The user experience was enhanced using Lightning Web Components (LWC), providing quick and easy access to related information.

Security was a top priority; therefore, access to projects was configured based on users' roles within specific projects. Numerous flows were implemented to automate actions, speeding up communication between researchers. Our solution also included automatic document generation using QUIP templates and project data. We ensured seamless integration with SharePoint, enabling automatic document uploads from the app to SharePoint folders, with access controlled by the researcher’s role.

Additionally, ValidSign was integrated to streamline the creation of new signature requests and update related records based on their status. This comprehensive solution meant that researchers could now concentrate on their core tasks without getting bogged down in administrative duties.