Mincin Insulation Speeds Up Scheduling and Cuts Paperwork With Redtag

Mincin Insulation Service Inc. had been struggling with outdated and disconnected tools that caused delays, inefficiencies, and plenty of paperwork. By partnering with Redtag, they adopted Salesforce Field Service to transform how they manage scheduling, audits, and job tracking. Now they have faster operations, reduced workloads, and happier teams.

About:

Mincin Insulation Service Inc. faced a common challenge many growing businesses encounter—managing operations across disconnected tools like Excel, QuickBooks, and mHelpDesk. That resulted in workflow disruptions, errors from manual data entry, and constant delays in scheduling jobs. Add in a heavy reliance on paperwork, and the task of running day-to-day operations became even more challenging. To streamline operations and improve overall efficiency, Mincin partnered with Redtag to implement Salesforce Field Service, a flexible, all-in-one solution for managing customers, audits, and field activities.

Industry:

Construction and Building Materials

Partners since:

2024

CLOUDS & TECHNOLOGIES:

Salesforce Field Service Mobile App

Apex

LWC

The challenges

How Excel, QuickBooks, and mHelpDesk Created Chaos at Mincin Insulation

Mincin Insulation Service Inc. was running its operations with a collection of disconnected tools, including Excel, QuickBooks, and mHelpDesk. This patchwork system left employees juggling between platforms, creating inefficiencies at every stage. Some of their challenges included:

Manual data entry – Employees spent hours manually inputting information, which was time-consuming and prone to errors.
Disorganized scheduling – Without a centralized system, scheduling jobs and assigning field teams was chaotic and delayed operations.

Paperwork overload – Field teams relied heavily on paperwork, adding unnecessary complexity to their audits and on-site coordination.
Lack of integration – with no seamless data synchronization, information transfer between systems created bottlenecks.

The lack of streamlined processes wasn’t just slowing down work—it was impacting customer service and the team’s ability to scale.

The solution

A Unified Solution with Salesforce Field Service

To address these challenges, Redtag implemented Salesforce Field Service, a powerful platform that offered Mincin a single, centralized system to manage field operations, streamline workflows, and enable real-time collaboration across teams.

Key Features:

Centralized customer & job management. Salesforce Field Service provided Mincin with a unified platform for managing all aspects of their operations, from customer data to job scheduling. This system eliminated the need to jump between multiple tools.

Mobile App for field teams. Using the Salesforce Field Service Mobile App, Mincin’s field teams gained real-time access to job orders, service appointments, and audit data. This allowed them to collaborate seamlessly and operate without reliance on physical paperwork.

Automated processes. Through Web-to-Case functionality and automated workflows, Mincin was able to simplify service requests and reduce response times. Custom dashboards for job tracking provided instant insights to keep operations running smoothly.

Streamlined audit management. Redtag developed a tailored audit management process, automating calculations and reducing the need for manual inputs during field assessments.

Real-time scheduling. The Service Appointment lifecycle and Crew Management features optimized scheduling, allowing Mincin to assign jobs more effectively and reduce downtime.

Redtag did a great job. Thanks to them, our new system saved us time and brought much-needed organization to our processes—something that was long overdue. Scheduling has never been easier, and our technicians love having all the info they need at their fingertips

Representative of Mincin Insulation

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The RESULT

80% Less Paperwork with Salesforce Field Service

The implementation of Salesforce Field Service delivered immediate benefits to Mincin’s operations:

25–30% faster scheduling and job tracking — Automation resulted in quicker turnaround for work orders and more efficient scheduling.
35–40% reduction in administrative workload — By eliminating repetitive tasks and manual data transfer, the team could focus on higher-value activities.
70–80% decrease in paperwork — With digitized processes and mobile tools, most of the paperwork was eliminated, speeding up job completion on-site.

Thanks to Redtag’s solution, Mincin's team can now focus on delivering excellent service without being bogged down by admin-heavy tasks. Field technicians are equipped with the tools they need to work effectively, while the office team benefits from clean, reliable data and streamlined scheduling.

Q&A Session