Silver Hill Hospital was grappling with an outdated system for managing patient data. The institution relied on multiple legacy systems, which resulted in scattered data and considerable confusion among staff. This fragmentation led to an enormous amount of manual effort to review data entries, hampering the overall workflow.
Silverhill Hospital's New Salesforce-Based Patient Data Management Approach
Silver Hill Hospital recently addressed its data management issues by implementing a Salesforce-based solution that centralizes patient information. Implemented by Redtag, this new system reduced manual data entry, improved the accuracy of patient records, and allowed staff to better track hospital capacity and resource use in real-time.
About:
Founded in 1931, Silver Hill Hospital is a nationally recognized, independent, not-for-profit psychiatric hospital. Located in Connecticut, the institution provides top-tier mental health care for adults and adolescents. Silver Hill Hospital's commitment to quality is proved by its accreditations from the Joint Commission and memberships in esteemed organizations such as the American Psychiatric Association and the American Academy of Child and Adolescent Psychiatry.
With a team of 21 board-certified psychiatrists and several faculty positions at prominent medical schools like Yale University, Silver Hill has long been a leader in the field. However, as the hospital continued to grow, it faced significant challenges in managing patient data efficiently.
CLOUDS & TECHNOLOGIES:
Salesforce Health Cloud
Core Platform
The challenges
Fragmented Data Slow Down Patient Care
Employees had a hard time tracking patients' treatment histories, hospital capacity, and equipment usage due to the disjointed data. These inefficiencies not only slowed down operations but also compromised the quality of care provided to the patients. The hospital urgently needed a new data management system to alleviate these issues.
The solution
Salesforce Solution Brings All Patient Data into One Place
To tackle these challenges, Redtag implemented a customized data management system based on Salesforce Health Cloud. Our approach was tailored to meet the specific needs of Silver Hill Hospital, ensuring that all relevant patient data could be tracked seamlessly.
First, we configured a custom data model to suit the hospital's unique requirements. This model integrated all patient data into a single, cohesive hub, making it easier for caregivers to track patient information and treatment histories.
Next, we implemented a custom timeline Lightning web component to monitor key hospital metrics such as the total number of patients, planned duration of stay, and room occupancy rates. This real-time tracking feature allowed staff to manage hospital capacity and resources more effectively.
We also configured a set of Salesforce screen flows to streamline data capturing processes. These flows included a series of questionnaires designed to track patients' treatment histories, disease progression, and exposure factors. Such automation reduced the manual input required from staff, significantly improving data accuracy and efficiency.
Furthermore, we leveraged Salesforce's powerful reporting and dashboarding capabilities to enhance the hospital's reporting initiatives. These tools provided comprehensive insights into various aspects of the hospital's operations, enabling more informed decision-making.
VIDEO REVIEW
The RESULT
Automation Reduces Errors and Manual Data Entry
The Salesforce implementation at Silver Hill Hospital yielded impressive results. Here are some of the key achievements:
- Improved Data Quality: The new system drastically reduced the time required for manual data entry, which had previously been done on paper. This automation improved the overall quality and accuracy of patient data.
- Enhanced Efficiency: The cohesive data hub and real-time tracking features streamlined workflows, allowing staff to focus more on patient care rather than administrative tasks.
- Better Resource Management: The custom timeline component enabled more effective management of hospital capacity and resources, ensuring optimal usage of rooms and medical equipment.
- Comprehensive Reporting: The advanced reporting and dashboarding tools provided valuable insights, empowering the institution to make data-driven decisions and improve overall operational efficiency.
By integrating Salesforce Health Cloud into their operations, Silver Hill Hospital successfully overcame its data management challenges, enhancing both efficiency and quality of care.
The comprehensive system delivered by our team has not only streamlined data management at Silver Hill Hospital but has also enhanced the overall quality of care provided to patients. enabling it to provide even better care to its patients
By implementing Salesforce Health Cloud, Silver Hill Hospital effectively resolved its data management issues. The new system not only simplified data processes but also improved the accuracy of patient records, allowing staff to focus more on patient care. With real-time tracking of resources and patient information, the hospital is now able to deliver a higher standard of care and operate more smoothly.
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