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Whatsapp Business Integration
Following the announced strategic partnership with Whatsapp, Salesforce is adding new related features to the system. Users can enjoy a better messaging experience, and companies run even more effectively with enhanced customer engagement.
Slack Record Conversations
In an updated Salesforce version, agents can engage with customers on Slack without quitting their console using Lightning Experience and Service Cloud. Communicate easily-try a nice new touch to the system.
Automated Actions
Target your cadences with predefined actions and build the logic to sell better. Meet improved Lightning experience in Enterprise, Performance, and Unlimited versions of Sales Cloud and utilize the full automation potential. Set automated actions like creating records, email alerts, and outbound messages to boost your sales and optimize the way you work.
Einstein Conversation Insights for Contact Center
With Shift Scheduling, Einstein helps effectively assign suitable agents at the right time, contributing to a better customer experience. Besides excellent scheduling, new updates help onboard and prepare agents that benefit companies.
Account Discovery Dashboard
The item is on top of CRM analytics in the account list view. With Einstein Discovery, you can get AI-driven data to see how each account performs. Account Discovery is a part of Sales Cloud Revenue Analytics. The feature helps you analyze closed and open deals, their number, and win rates. Each account from the dashboard can be benchmarked against the cluster average KPIs, making your analytics even more helpful.
Enhanced DevOps Center
Experience better interaction between all teams with a simple and elegant interface. Developers, builders, and admins can collaborate conveniently regardless of source control branches. To experience improvements available for Professional, Enterprise, Performance, and Unlimited editions, visit Lightning Experience on your platform.
Interactive Components to Build Screens
Even though it is a beta version, you can set up LWC to detect component changes. This opportunity was unavailable as the components didn’t interact, so you had to locate them on different screens. In the Spring Release, you can build screens the same way as apps, so they act like single-page apps. That is good!
Element Description in Flow
Go to auto-layout and see the functions of all elements without opening them- this opportunity saves much time. Cut and paste Flow elements when you move them around. It is fast and convenient.
Mulesoft Integration
Use ordinary login to connect to the Anypoint platform; this way, you can discover and register an external service of REST APIs from there. It is a powerful shortcut to use Anypoint faster.
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